1. About Design for Good
Design for Good is a non-profit alliance that aims to directly deliver measurable impact on society’s biggest challenges, on a scale only possible through global collaboration.
Established in 2022, Design for Good’s founding alliance comprises many of the world’s leading organisations including General Mills, Logitech, McKinsey & Company, Microsoft, Nedbank, Nestlé, PepsiCo, Philips and the Royal College of Art. Combined the alliance already has over $400 billion revenues, almost 1 million employees and 5,000 designers. Each organisation has committed to allow their designers to work together in cross-company teams to research, design and develop product & services that will make a meaningful difference to the United Nations’ Sustainable Development Goals (UN SDGs).
2022 focuses on UN SDG #6: clean water & sanitation. The participation of local NGOs is integral to the initiative, providing insights and support to the designers from the outset to ensure the products are based on real user needs and constraints. Each year’s programme is run over 6+ months to allow for sufficient time for iteration with the impacted communities.
All new solutions will be made available to the impacted communities on an open-source, licence-free basis to maximise impact. And the most promising initiatives will be given additional funding and support to scale their benefit further.
2. Overview of the Position
The Chief of Staff is right-hand person of the Design for Good chief executive. They are the day-today operational manager; creating and leading the day-to-day governance, project management and co-ordination across all aspects of the non-profit. The result is an “exquisite, well run ship”; all employees and contractors working with DfG are happy, highly motivated, clear on expectations, deliverables and interdependencies.
Over time they will be leading and orchestrating the work of three colleagues:
1. Design success lead. Responsible for designers having an incredible experience, with measurable impact (tech platform, content, lectures, interactions with dev orgs, events etc)
2. Partner success lead. Responsible for the current & potential alliance members experience, as well as the supporting development organisations (CDO advisory meetings, introduction of new alliance members, UN summits, reports on impact, global marketing etc)
3. Internal success lead. Responsible for trustee meetings, policies, finance, legal, HR, tax etc
For the right person, with a strong sense of purpose, track record of fast-paced project management, and attention to detail, this represents a unique opportunity to run a global institution that plans to grow and improve for generations to come.
3. Key Responsibilities:
Responsibilities fall into four broad categories:
a. The program
Supporting the running of a world-class program that designers are excited to be part of. You will work closely with the Designer Success Lead to ensure the process is clear, communications are sent well in advance, and to triage any issues that might prevent the designers have an excellent experience. As well as highlighting and mitigating risks, this may also involve identifying opportunities to further delight the group.
b. The alliance network
Supporting the growing the list of companies who participate and ensuring those organisations can see the value of the program, both for the designers and the wider community. Working with the Partner Success Lead you will project manage the “chief design officer journey” to ensure they have regular communications, well run advisory meetings etc
c. The operations
You will work closely with the internal success lead to ensure we know critical milestones for tax, invoicing etc and ensure all relevant parties provide the necessary input in time and to a high quality.
d. The impact
In doing all of the above, you will regularly check our process is having the desired impact, as defined in the nine key metrics below. If you see we are at risk of being below “excellent” on any metric you will work with your three leads to pro-actively find solutions, and also escalate quickly to the chief executive and Board as needed with recommendations.
The ideal candidate would have:
- A proven track record of project managing complex, fast-paced programs
- Excellent verbal and written communication skills
- Intrinsic strength in structuring and organising
- Strategic planning and problem-solving skills
- Ability to work under pressure and prioritize important tasks over others
- Ability to analyse and compile a large amount of data and come up with recommendations
- Experience overseeing website design/development/hosting
- Comfort with admin collaboration tools like Slack, Zoom, Discord etc
This is a Shackleton role. An energetic, unstoppable person who wakes up, already has clarity of what each team member needs to do by end of day, end of month and end of year. And then rolls up their sleeves to works with them to get it done. Because they know that if we get this right, they can directly benefit millions of lives.
5. Metrics for success
The performance of the CoS will be measured against a jointly agreed set of metrics. For Year 1 the draft metrics are as follows. Performance would be considered “good” if at least 6 out of 9 metrics are good, and “excellent” if at least 6 out of 9 metrics are excellent and the Remainder good.
Employee compensation is €4,000-7,000 per calendar month (€48k-84k annual) depending on experience, plus up to €20,000 annual performance-based bonus depending on impact of non-profit.
 Must include metrics 1,2 and 5
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